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AI : CPGRAMS uses AI for grievance triage

CPGRAMS Grievance Redressal: Is AI Being Used For Automated Grievance Triage?

The government has taken various technological measures to streamline the CPGRAMS grievance redressal over the last few years. While the complaints have increased over the years due to the online mode to lodge a complaint, the time period has reduced, too

BY Versha Jain

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