Exchange Of Data Can Change Digital Game In The Future, Says Tapan Singhel

Digitisation has touched all industries, and the insurance sector is not far behind. We saw many changes after Covid, but it’s time to understand the next step in this journey now. Tapan Singhel, CEO and MD of Bajaj Allianz General Insurance, in an interview with Nidhi Sinha, Editor, Outlook Money, spoke about how digitalisation can enable the interchange of data to develop capabilities that can benefit customers and save millions of lives. Here are the edited excerpts from the interview. Digitisation brings efficiency in many ways, from cutting down on paperwork to enabling video know your customer (KYC) and more. Not surprisingly, everyone is talking about the convenience it has brought in. What has been your experience so far? Those are the easier parts of digitisation—cutting down paperwork, and reaching out faster to the customer via emails, among others. But...