CAMS are a Sebi registered RTA specialising in servicing mutual fund investors. CAMS functions as the custodian of investor data, apart from providing transaction processing and customer care services. CAMS have an evolved technology platform, enterprise applications, and delivers best-in-class investor services. CAMS are an ISO 27001 certified company assuring information security and data confidentiality. The systems and processes are subject to periodical audits by Sebi, trustee boards and CAMS.
As mutual fund investments are long term in nature, technology platforms, systems, business processes and controls are designed to protect interests of investors including special processes for managing dormant investor accounts, minor accounts and transmission of investments. CAMS also offer assurance services to investors whereby an investor, upon authentication, can seek his statement of account from any of its branches. An investor can also seek statements of account via registered e-mail anytime. Transaction alerts, service request alerts and confirmations of fulfillment are sent via SMS and e-mails to the investors who have registered their mobile numbers and e-mail IDs.
