Serving Stakeholders A Top Priority Now

Stakeholders are extremely important and maintaining a balanced approach to boost their confidence will help firms bounce back from the crisis. Arvind Gupta, Partner and Head – Management Consulting, KPMG in India explains how firms need to establish the new normal and communicate this approach to their stakeholders, during an interview with Himali Patel.   The pandemic has caused a serious business slowdown. How are the corporates trying to reassure stakeholders (investors, creditors, employees) during decision-making? The aftermath of COVID-19 outbreak is going to reverberate through the economy for a long time, pushing us to transform and innovate the way we operate. We are seeing firms establishing incident management teams, redoing business continuity plans and charting stakeholder communication strategically to deal with all unseen and unexpected...