Outlook Money Insurance Summit: Disrupt, Engage, Innovate

Industry Came Of Age During Covid Pandemic Insurance companies must keep customers at the centre of their product designs and utilise new technology to meet their evolving expectations, said industry experts at a panel discussion, “New-Age Disruptors”, at the 3rd edition of the Outlook Money Insurance Summit. The experts in the panel were Kamlesh Rao, MD and CEO, Aditya Birla Sunlife Insurance; Mahesh Kumar Sharma, MD and CEO, SBI Life Insurance; N.S. Kannan, CEO, ICICI Prudential Life Insurance; and Vibha Padalkar, MD and CEO, HDFC Life Insurance. Nidhi Sinha, editor, Outlook Money , moderated the session. Padalkar said technology should be integrated into every aspect of the business, from product design to customer journey to risk management. She highlighted the use of virtual avatars and artificial intelligence (AI) for underwriting and customer queries. “The...