App for motor claims surveys

Future Generali India Insurance has recently launched i-MoSS (instant–Mobile Survey and settlement) app for its motor claim surveyors. With the advent of its recent innovation, the company expects to reduce the total time by 50 per cent which is required for motor insurance claim settlement.

The app is an extreme timesaver for both customers and surveyors with features like ‘auto allocation’ of survey, ‘on the spot’ uploading of documents and Optical Character Recognition (OCR) feature, enabling auto calculation from the estimated invoice given by the repair centre.

A case can be assigned to the surveyor over the app and this can be further used to contact the customer, viewing past and present policies, uploading damaged vehicle pictures and to transfer funds to customer’s account after concluding the case. The application is further capable of working in offline mode and generating instant approvals to the repair centre. The company expects to settle 70 per cent of the claims on the spot with this app.

olmdesk@outlookindia.com