It is designed to seamlessly take customers through the entire vehicle service virtually
BMW India has enabled a unique contactless vehicle service for its customers. The BMW Contactless Service enables customers to book vehicle service, review service-related quotations, and make payments securely online.
It will play a pivotal role in offering a safe and seamless customer support service to the existing and new customers during this pandemic.
“We have successfully transformed our business processes across our dealer network and enabled a seamless way for our customers to avail and experience BMW vehicle service from the comfort of their homes. Together with the BMW One app and the BMW Smart Video functionality, the BMW Contactless Service ensures that a comprehensive service experience is delivered safely,” said Vikram Pawah, President, BMW Group India.
Customers will get introduced to a digital-first way of end-to-end vehicle service without the need of visiting an authorised BMW workshop facility.
BMW Contactless Journey Cycle
Customers can simply use the BMW One App on their smartphone or get online via a tablet or personal computer to select the required type of service, choose a convenient date and time slot along with the nearest BMW workshop. BMW service personnel will reach the pick-up location, sanitise the vehicle and proceed for its service. Customers will receive a detailed assessment of the condition of the vehicle and additional service recommendations via the industry's first BMW smart video update.
Customers can review the service requirement, quotation and approve the same instantly online.