The country’s largest lender State Bank of India (SBI) has launched a video Know Your Customer (KYC) based account opening feature on its mobile banking app, YONO. This will help customers open an account with SBI without having to visit a bank branch. This digital initiative powered by Artificial Intelligence (AI) and Facial Recognition Technology is a contactless and paperless process.

This video KYC feature will be available to customers planning to open a new savings account with SBI. To avail of this new facility, all that a person needs to do is download the YONO App, click on ‘New to SBI’, and select ‘Insta Plus Savings Account’.

Customers will have to enter their Aadhaar details in the app and once the Aadhar authentication is complete, they will have to input personal details and schedule a video call to complete the KYC process. On successful completion of video KYC, the account will be automatically opened.

“This is a step ahead to ensure customers’ safety, financial security, and cost-effectiveness. We believe this initiative will add a new dimension to mobile banking and empower customers to go digital for their banking needs,” said Dinesh Khara, Chairman, SBI.

Launched in November 2017, YONO has gained wide acceptance among customers with 80 million downloads and over 37 million registered users. SBI has partnered with over 100 e-commerce players in more than 20 plus categories on the YONO platform. Other initiatives on this platform include YONO Krishi, YONO Cash, and PAPL with more features lined up for the future.