In the third Bima Manthan session in Hyderabad, the Insurance Regulatory and Development Authority of India (IRDAI) stressed bringing EASE or Enhanced Access and Service Excellence for insurance services delivery in line with the banking industry. It said it wants to create an environment that provides policyholders the ease of approaching an insurance company for purchasing, servicing, or receiving claims or lodging grievances. IRDAI said that insurance companies must strive to provide maximum excellence in their service delivery.