Indian banks’ overall score on compliance to the banking code of commitment to customers has slipped to 77 in 2017 from 78 in 2015, a nationwide survey conducted by the Banking Codes and Standards Board of India (BCSBI) has found. The survey, carried out in association with ratings agency CRISIL, polled nearly 8,500 customers of 51 public sector (PSB), private, foreign and urban co-operative banks. It rated banks on four parameters – information dissemination, transparency, customer centricity and grievance redressal – culled from the code, which has been voluntarily adopted by all banks.